Last Updated January 1, 2024

Terms and Conditions

1. Introduction
These Terms and Conditions govern your use of the Sarura Agrovet Services Ltd website and any related services provided by Sarura Agrovet Services Ltd ("the Company"). By accessing the website, you agree to abide by these Terms and Conditions. If you do not agree with any of these terms, please refrain from using our website.

2. Intellectual Property Rights
Unless otherwise stated, Sarura Agrovet Services Ltd and/or its licensors own the intellectual property rights for all material on the Sarura Agrovet Services Ltd website. All intellectual property rights are reserved.

3. Restrictions You are specifically restricted from all of the following:

-> Publishing any website material in any other media

-> Selling, sublicensing, and/or otherwise commercializing any website material

-> Using this website in any way that is or may be damaging to this website

-> Using this website in any way that impacts user access to this website

4. No warranties

This website is provided "as is," with all faults, and Sarura Agrovet Services Ltd makes no express or implied representations or warranties of any kind related to this website or the materials contained on this website. Additionally, nothing contained on this website shall be interpreted as advising you.

5. Limitation of liability

In no event shall Sarura Agrovet Services Ltd, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract. Sarura Agrovet Services Ltd, including its officers, directors, and employees, shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

6. Indemnification

You hereby indemnify to the fullest extent Sarura Agrovet Services Ltd from and against any and all liabilities, costs, demands, causes of action, damages, and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

7. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

8. Variation of Terms

Sarura Agrovet Services Ltd is permitted to revise these Terms at any time as it sees fit, and by using this website, you are expected to review these Terms regularly.

9. Assignment

Sarura Agrovet Services Ltd is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

10. Entire Agreement

These Terms constitute the entire agreement between Sarura Agrovet Services Ltd and you in relation to your use of this website and supersede all prior agreements and understandings.

11. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of Rwanda, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Rwanda for the resolution of any disputes.

12. Refund and Cancellation Policy Overview

At Sarura Agrovet Services Ltd, we strive to provide transparent and customer-centric policies to ensure your satisfaction with every purchase. Our refund and cancellation policy is designed to offer clarity and ease in the event of changes to your order.

12.1 Cancellation and Refunds for Mobile Wallet Payments:

For payments made through MTN MoMo and Airtel Money, refunds will be processed immediately upon cancellation, typically within a maximum of 2 hours. Priority is given to swiftly handle cancellations verified as wrong orders or those canceled within this timeframe.

12.2 Return Policy:

In cases where items have already been dispatched, the return fare will be borne by the customer. However, please note that a full refund for the item will only be processed upon verification that the product remains in perfect condition and has not been tampered with.

12.3 Refunds for Card Payments:

Payments made through cards, including AMEX, will be refunded within an estimated timeframe of 5-7 working days. It's important to understand that the processing of funds will be conducted according to the policies and timelines of the respective card providers.

Should you have any questions or require further clarification regarding our refund and cancellation policy, our dedicated customer support team at Sarura Agrovet Services Ltd is here to assist you.

Thank you for choosing Sarura Agrovet Services Ltd. We value your trust and are committed to providing you with an exceptional shopping experience.

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